Dua Lipa had to make a difficult decision. 

The “Don’t Start Now” singer was “heartbroken” to share that she canceled her Nov. 9 show in Jakarta, Indonesia, over fears that the stage would be too dangerous for performing.

“I am here in your amazing country and ready to perform,” Due wrote in a Nov. 8 Instagram Story, “but I am gutted to share that it has been determined that it is not safe for the performance to carry on due to safety issues with the staging.”

And the 29-year-old—who was set to take the stage at Indonesia Arena as part of her Radical Optimism tour—acknowledged that many of her fans had been waiting for the concert for a long time.  

“It truly pains me that we cannot perform for you all,” Dua continued, “especially after such a long time since my last performance in Jakarta.”

Closing out her message, the Grammy winner assured fans that they would receive refunds for their tickets.

“I love you all,” she added, “and truly can’t wait to be back together in the same room with you singing and dancing our hearts out as soon as possible.”